Refund policy

Returns & Exchanges

At DnzHomeDesign, we care deeply about your satisfaction. If you're not completely happy with your order, we’re here to help with a smooth and simple return process.

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30-Day Return Policy

We gladly accept returns within 30 days of delivery. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

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Return Conditions

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• It must be returned in secure, protective packaging to avoid any damage during shipping.
• The buyer is responsible for the return shipping cost.
• We recommend using a trackable shipping service and sharing the tracking number with us.

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How to Return Your Order

• Pack the item securely in its original packaging.
• Email us at info@dnzhomedesign.com with your order number, reason for return, and tracking number once shipped.
• Ship it to the following address:

  DnzHomeDesign, 

  75.Yıl Mahallesi, 5305 Sokak No:9, 45030

  Yunusemre / Manisa, Turkey
  

  Phone: +90 554 589 4829

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Refunds

Once we receive your returned item and inspect it, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

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Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us before sending the return.

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Important Notes

• Custom orders are non-refundable.
• Items returned without prior contact may not be accepted.
• Any loss or damage during return shipment is the responsibility of the buyer.

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Help Us Improve

We are constantly working to improve our designs and service. If you're returning an item, please let us know the reason – your feedback is valuable to us.

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📦 Have questions? Reach out to our support team at info@dnzhomedesign.com – we’re happy to help!